“… Civility is the something extra – the added measure of grace – in the way we shape human behavior through objects and custom. Civility is comfort, hidden goodness, social lubricant, personal worth, helping others, play – civility is the joy we take in human achievements and the compassion we show to all-too-human faults. Civility can be extended by technology and can be obliterated by it. Civility is toleration, understanding. It is the integration of differences, not the heightening of them.”
Bill Stumpf from his book, “The Ice Palace That Melted Away: Restoring Civility and Other Lost Virtues to Everyday Life”