https://www.purposivedrift.net/2008/02/11/management_by_m/ Fri, 06 Apr 2012 15:06:44 +0000 hourly 1 https://wordpress.org/?v=4.5.7 https://www.purposivedrift.net/2008/02/11/management_by_m/#comment-30 Wed, 20 Feb 2008 18:18:34 +0000 http://drift.allseeing-i.com/2008/02/11/management_by_m/#comment-30 Its good to read this; it’s a drum I’ve been banging for a long time – “You get what you measure.”
As well as that I’ve often discussed the things that you can recognise but can’t necessarily measure: I know when I feel like a satisfied customer, and it isn’t from any specific metric that I or any company could devise. Even so, I know which companies I want to stay with

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